Return and Refund Policy for Digital Products and Services
At Careerica.com, we prioritize customer satisfaction and strive to deliver high-quality career guidance, exam preparation, and certification services. However, due to the nature of our digital products and services, such as online courses, counseling sessions, and study materials, we follow a strict no-refund policy.
- Digital Products and Services:
- Once purchased, digital products (including online courses, e-books, test series, and certification materials) are non-refundable. This includes career counseling sessions, psychometric tests, and exam preparation packages.
- Exceptions may be made in cases where the service could not be delivered due to technical issues or if the customer has not yet accessed the service. In such cases, the request must be raised within 7 days of purchase.
- Subscriptions and Payment Plans:
- If you are on a subscription plan for continuous services (such as career counseling or exam coaching), cancellations will be applied to future billing cycles. No refunds will be given for past payments.
- Service Quality Disputes:
- For any disputes regarding the quality of services provided (such as one-on-one counseling or live classes), we encourage customers to reach out to our support team. Refunds or service credits may be issued on a case-by-case basis.
- Special Circumstances:
- If a service cannot be rendered due to unforeseen circumstances (e.g., technical difficulties or service unavailability), we will offer an alternative solution or provide service credits for future use on the platform.
For any queries or requests, please contact our support team via Careerica Contact within 7 days of purchase